Question 1

How do I book a day trip?

Accepted Answer

Pick a date and the number of people on the trip page and fill in a short form: your seats are confirmed straight away. You pay the guide on the day, in cash or by card.

Question 2

Why do multi-day trips need a request?

Accepted Answer

Overland trips depend on permits, camp spots and car availability. Send a request with rough dates and we reply with a fixed quote within 24 hours. Payment arrangements are confirmed with you directly.

Question 3

Which currency are prices quoted in?

Accepted Answer

Quotes and final prices are in euros. Prices shown in USD or GBP are converted for reference only; the team confirms the available payment method directly.

Question 4

Why do prices change through the year?

Accepted Answer

Prices are seasonal: main season (Oct–Nov, Jan–Apr), festive (December) and summer (May–Sep). The price on the trip page is always for the date you pick, per person.

Question 5

What’s your cancellation policy?

Accepted Answer

Day trips: free cancellation up to 48 h before pick-up. Multi-day: free up to 14 days before departure, then the deposit is kept.

Question 6

What does “basic camp” mean?

Accepted Answer

Mattresses and blankets under the stars or in a windbreak tent, a campfire dinner, and a shared chemical toilet. No showers. Every trip page lists exactly what’s included.

Question 7

What should I pack?

Accepted Answer

Layers — desert nights drop to 5°C in winter. Closed shoes, sunglasses, a scarf for sand, and a head torch. Each trip page has its own packing list.

Question 8

Are the trips OK for young children?

Accepted Answer

Most day trips suit ages 4+. Trips marked “family pace” have shorter drives and shaded stops. Tell us the ages and we’ll say honestly which trips work.

Question 9

Is the Western Desert safe to visit?

Accepted Answer

Our routes use permitted areas only, with licensed guides and satellite phones on every overnight. We follow official guidance and will move or cancel trips if it changes.

Question 10

Can my guide speak my language?

Accepted Answer

All guides speak Arabic and English; several also speak German, French or Italian. Each guide’s languages are on their profile and on the trip page.

Good questions, honest answers.